What to do if I have missing items in my order?

Audience: Customers who may receive their order without one or more items. This could be due to packing errors or inventory discrepancies.

1. Check Your Order Confirmation:
   Review the order confirmation email to ensure that the missing item was indeed included in your order.

2. Contact Customer Support:
   If you confirm that an item is missing, please reach out to our customer support team. You can contact us via:

   • Email: [e-mail]
   • Phone: [phone]-COOKIE (1-800-555-2665)

3. Provide Order Details:
   When contacting us, please provide your order number, the name of the missing item, and any other relevant details. This will help us resolve the issue more efficiently.

4. Resolution Options:
   We will investigate the issue and offer the following resolutions:

   • Resending the missing item at no additional cost.
   • Issuing a refund for the missing item.

Preventive Measures:
We continually strive to improve our packing and inventory processes to minimize the occurrence of missing items. Your feedback is valuable, so please let us know if you encounter this issue.